Delivery Terms

In this section, you can get yourself acquainted with the terms of our Website delivery services. Website helps its clients prepare and submit data for application for an ETA permit, which is required for arriving in the UK.

For the processing of data in Website, you must take the following actions:

  • Correct filling in of the application form on Website
  • Make electronic payment in Website

The service payment will be processed in real-time.

When the payment processing is completed successfully, we will send you an ETA or information about the status of your inquiry in one of the following ways:

  • ETA applications are processed for a standard service fee of USD 89.00 or EUR 87.00, which includes the mandatory UK government fee. At the time of your application, the UK government fee is expected to be GBP 10.00, which is non-refundable under any circumstances.

    For this fee, you will receive a specified email from etaukpermit.com team with the application results within 3 UK working days, provided that your application form is correctly filled out, and the copies of your documents meet the necessary requirements, as far as it depends on etaukpermit.com. In some cases, processing may take longer than 3 UK working days if there are delays within the UK government system, which are beyond the control of etaukpermit.com. However, such delays are rare.

  • For your convenience, we offer the Express ETA service for a standard fee of USD 118.00 or EUR 116.00, which includes the mandatory UK government fee. At the time of your application, the UK government fee is expected to be GBP 10.00, which is non-refundable under any circumstances.

    As soon as you submit your application, we will begin processing it immediately. We strive to deliver your Express ETA as quickly as possible—in most cases, the service is completed within 1 UK working day at the latest, but if possible, we will provide your results even earlier. However, processing times are ultimately dependent on the official UK government system, including its procedures, response times, possible delays, and technical issues, which are beyond our control.

  • IMPORTANT NOTICE: Once we begin processing your application, the service fee becomes non-refundable, regardless of the outcome. If a customer submits an image or any document that does not meet the required specifications, and the UK government denies the application due to these issues, etaukpermit.com is not responsible for the denial of the application. In such cases, our service fee, including the UK government fee, is non-refundable.

Recommended:

  • Check settings of your personal e-mail and make sure that you have a sufficient space for receiving incoming mail;
  • Add our e-mail address “support@etaukpermit.com ” to the list of important contacts to avoid our messages being transferred automatically into the section of junk mail.

If you have any questions about the delivery terms, you are kindly asked to contact us by writing to support@etaukpermit.com. We will answer your questions within 24 hours.

Website service is delivered to the client and completed when we send the e-mail with the ETA application results.

Recommended:

When you travel to the UK, take ETA number what you receive a specified e-mail from Website with you, because several airlines ask presenting it before registering for the flight.

Your ETA  will be linked only to the passport you applied with, not other document. If you get a new passport, you will need to get a new ETA.

Page last reviewed: January 25th, 2025

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